EDIT: Received an apology at last for the below.
A. It is unprofessional to discuss a customer's business with a third party without his consent.
The only reason I'm giving 2 stars rather than 1 is because the flowers were beautiful, at least.
B. You may not unilaterally change a customer's order, which in this case includes delivery instructions, without his consent.
The florist asked me if I wanted a new delivery on Saturday (No, I didn't, and I think it's obvious why.), and then when I entreated her to observe the above considerations in the future, I just received a dismissive, chuckling "okay."
On Tuesday, I ordered flowers for a woman whose birthday was on Saturday, specifically requesting that they be delivered Saturday. On Thursday I found out that the flowers had already been delivered, so I called and asked why my instructions had not been followed. I was informed that the shop owner was good friends with the woman's mother, had spoken to the mother about the delivery, and had let her pick up the flowers.
Besides the sheer unbelievability of a florist ruining a surprise delivery in a such a way, a few points about general business practices are in order:
Very beautiful flowers and plants ,very talented forest, would highly recommend.
Penny is very accommodating and has a beautiful selection of plants.
Anderson S Flowers Greenhouse is a US Florist based in Ackley, Iowa. Anderson S Flowers Greenhouse is located at 211 Butler St, Ackley, IA 50601, USA.
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